Change management is critical for our business. Taking the time to understand the unique needs of our customers is central to our ambition to make work better.
Our adoption and change management (ACM) practice sits at the heart of our organisation, helping to research, design, strategise and launch new ways of working, and train teams to use that tech to be more productive, connected and collaborative.
Our ACM team is recognised amongst the very best in Australia and NZ - and that means we get to work on some of the most interesting transformation projects in the region. Working closely with leaders from across Microsoft, our ACM team works with some of the largest organisations in Australia to work better - deploying remote working technologies, engaging leaders to improve their employee experience and more...
If you're excited by the opportunity to drive lasting change, you're in the right place!
Note that we have vacancies in our ACM team for both junior and senior level consultants - if you have a passion for change management, training, and adoption, please send an application to this role, whatever your level of experience.
Why us?
Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and investing in our people. We hire great people, work on interesting projects with amazing customers, and invest in our team; and we've just been named Microsoft Partner of the Year, Australia and were listed as one of the best places to work in the Australian tech industry in the Australian Financial Review's BOSS Best Places to Work list, and the best small companies to work in WRK+’s Work for the Best list.
As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.
This role is open to anyone located anywhere in Australia, NZ, or Japan. Want to work in an office? We're in Melbourne, Bendigo, Sydney, Brisbane, Perth, Canberra, Auckland, Wellington, Tokyo, Krakow, and Minsk.
Our successful technology consultancy undertakes projects for a variety of large organisations. With an impressive roster of clients, including ANZ, Commonwealth Bank, Westpac, Bupa, Governments at all levels across Australia, Origin Energy and more, you’ll be contributing to a growing team famed for their expertise in connecting people with technology.
We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.
About the role
The successful candidate will play a key role supporting the growth of our Adoption and Change Management (ACM) practice, contributing to the successful delivery of quality projects to our clients.
You will be responsible for putting the user at the centre of everything we do - helping to bring the critical ‘people side’ to the design and launch of technology that we help to roll out across large organisations. This may require assessment of current pain points, design and delivery of a communication and adoption plan, or research to design the best user experience for a proposed solution to maximise adoption.
Responsibilities:
Support the delivery of change and adoption projects including:
- conducting Change Impact Assessments, developing User Personas and business scenario analysis
- developing and preparing change strategy, contributing to the development, leading, and supporting of activities designed to effect culture change and meet alignment objectives
- Conducting training needs analysis with key customer stakeholders articulating impacted groups, the training each group would require, and the plan for providing training.
- Creating and tailoring of material for user guides and training collateral such as Videos, User Guides and drafting communication
- Delivering training via multiple channels or liaise with external trainers.
- Creating a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits.
- Taking part in demos/roadshows at client sites in lead up to go-live or during launch
- Engaging with end-users on client’s sites through analysis interviews, focus groups and during launch phase at Genius bar, or floor walking
- Undertaking analysis and reporting of end-user survey responses on technology usage and ways of working
- Involvement and facilitation of events such as Office 365 User Groups, Responsive Coffee or pre-sales – taking the lead on presentations and planning with internal senior stakeholders
- Staying abreast of product changes to lead the enhancing of our collateral and internal knowledge, including running Brown Bags to keep our staff across latest functionality
- Ongoing involvement in internal innovation of our approach and deliverables
- Liaising with Project Managers through project lifecycle and light touch ownership of project resourcing and budget requirements
Requirements:
- Working knowledge of Microsoft 365 applications, e.g. Microsoft Teams, OneDrive, SharePoint Online etc.
- Understanding of PROSCI, PCI or similar change management methodologies desirable
- Ability to engage with stakeholders, understanding business needs, running requirement workshops and documenting requirements
- Experience facilitating discovery and training sessions
- Consulting experience highly desirable
- Proven experience creating custom user training collateral (User guides, videos, flyers)
- Proven ability to work in a time sensitive environment
- Understanding of Project Management methodologies (Agile)
Certifications
- PROSCI certified (highly desirable)
- Microsoft Adoption Specialist Certification (desirable)
We value inclusivity and diversity at Engage Squared. Please reach out if you don't have everything that we're asking for, but think you have the right skills and attitude to be great in this role!
We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you’re keen to apply and need reasonable adjustments please let us know.