Help our customers get the most out of Microsoft 365!

Do you love to help people solve problems? To make sure that critical business tools run smoothly? To proactively engage with clients, and help them to understand how they can work more productively with technology? To shape the roadmap for tech within large organisations?

Our managed services team help the biggest organisations in our region to get the most out of the latest Microsoft modern work technologies. We support clients using Microsoft Viva, Office 365, SharePoint Online, Teams, Yammer and Power Platform - with a range of reactive and proactive support offerings.

Our team work hand in hand with our experienced consultants and our talented team of developers in Australia, NZ and eastern Europe to fix problems, improve resiliency, deliver training, provide advice and build solutions.

Job description

Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and investing in our people. We hire great people, work on interesting projects with amazing customers, and invest in our team; and we've just been named Microsoft Partner of the Year, Australia and one of the best places to work in the Australian tech industry in the Australian Financial Review's BOSS Best Places to Work list.

As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.

This role is open to anyone located anywhere in Australia, NZ, or Japan, with a preference to applicants in Bendigo, Brisbane, Perth, or Wellington.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

The Role

In this role you will be responsible for monitoring, responding to and proactively engaging with our managed services clients.

This role is quite varied, with a mix of different tasks throughout the week. A typical week may include:

  • Reaching out to clients to provide a monthly update about changes to the M365 and power platform that might affect them (that they might benefit from, or that might introduce a risk)
  • Speaking to clients to reproduce their problem, document the behaviour that they expect and discuss potential changes
  • Responding to incoming requests within defined SLAs through our ticketing system
  • Working with our project teams to take on support for a new system
  • Building a new solution using continuous improvement hours

Key Responsibilities

Must have:

  • At least two years of experience working within a managed services team
  • Excellent written and verbal communication skills to keep clients and internal stakeholders up to date, to keep tickets updated, and to ensure your work is well documented
  • Problem solving skills
  • Time management and prioritisation skills
  • Ability to work from own initiative and within a team environment
  • Self-motivated and driven to achieve professional success in a challenging but exciting environment
  • Ability to manage workload and time according to set deadlines to ensure SLAs are met

Desirable:

  • Experience across Microsoft platforms, including SharePoint, Microsoft Teams, Azure, and the broader Microsoft 365 platform
  • Exposure with Power Platform
  • Experience with front-end web technologies is a plus! Including JavaScript, TypeScript, React, Bootstrap, jQuery, SASS, PowerShell
  • Experience developing web-services and integration with 3rd party web-services
  • Experience with Test Driven Development, utilising unit testing and continuous integration and deployment